Customer Services & Resources
Utility Bill Assistance
Payment Vouchers for Water Bill
Water District 19 customers can receive a $25.00 payment voucher for their water bill at the Vashon Food Bank. Ask any water district staff member for assistance.
Additional Assistance Resources:
- Vashon Youth and Family Services: Contact info@vyfs.org, call 206-463-5511, or visit website for Vashon community resources for food, rent or bills.
- St. Vincent DePaul: Emergency Utility Assistance Vouchers through St. Vincent DePaul, call (206) 450-7577
- Puget Sound Energy: Pay less on your PSE bill with their discount program. See flyers: PSE discount flyer, PSE discount flier in Spanish for more information.
- Washington State Department of Commerce: Commerce’s Low-Income Home Energy Assistance Program (LIHEAP) aims to help low-income households in Washington state receive affordable, dependable utility services and avoid disconnection. See website for more information and eligibility requirements: commerce.wa.gov/community-opportunities/liheap/
Learn how to read your Sensus Meter
Lead & Copper Service Line Information
As part of our ongoing efforts to reduce potential lead exposure, Water District #19 conduced a Lead & Copper Water Service Material Survey. Visit the Water District #19 - Lead and Copper Service Line Inventory website to view the interactive map highlighting our findings here on Vashon and learn more!
Resources for finding your water shut-off
Every customer is responsible for their service lines from the customer's side of the meter including outside faucets and all plumbing inside your home.
In case of an emergency, such as a broken pipe inside the home, all customer's should know the locations of the water shutoff valve insider their house. This shutoff valve is usually located on an exterior wall in the basement or on the ground floor. The water meter on the customer's side should have a shutoff valve that can stop the flow of water into the house. The district recommends that if a shutoff is not currently installed, one should be.
Here is a video to assist you with finding your Water Shut-Off Valve.
Free Garden Solutions to Help Conserve Water
The Garden Hotline offers individualized solutions to garden problems that are practical, safe, effective, and natural. Our services are FREE to home gardeners and landscape professionals throughout Seattle and King County. We can help you reduce waste, conserve water and resources, and minimize chemical use while creating a vibrant landscape. Learn more by visiting gardenhotline.org